Leadership Challenges: Negotiation. Mediation & Conflict Resolution

Conflict management is an overlooked area in leadership development. Mediation as an intervention method to use in conflict management can be productive for building leadership capacity in managing conflicts and fostering organizational development in different types of organizations. Together with negotiation skills, such skills are especially relevant to those in the human capital function, as conflicting stakeholder demands must be negotiated while employee problems and grievances must be resolved in a positive and professional manner. The course commences with coverage of the fundamental distinction between distributive and integrative negotiation, before moving on to consider ethical, perceptual, cognitive, and emotional issues in negotiation, as well as the importance of communication. The course will also cover important issues such as cross-cultural negotiation and negotiations involving multiple parties. The focus will then shift to mediation and conflict management, examining the conflict management process from a psychological perspective and highlighting the various pathways to resolution.