Conflict management is an overlooked area in
leadership development. Mediation as an intervention method to use in conflict
management can be productive for building leadership capacity in managing
conflicts and fostering organizational development in different types of
organizations. Together with negotiation skills, such skills are especially
relevant to those in the human capital function, as conflicting stakeholder
demands must be negotiated while employee problems and grievances must be
resolved in a positive and professional manner. The course commences with
coverage of the fundamental distinction between distributive and integrative
negotiation, before moving on to consider ethical, perceptual, cognitive, and
emotional issues in negotiation, as well as the importance of communication.
The course will also cover important issues such as cross-cultural negotiation
and negotiations involving multiple parties. The focus will then shift to
mediation and conflict management, examining the conflict management process
from a psychological perspective and highlighting the various pathways to
resolution.
- Trainer/in: Annika Wolf